Returns and Refunds

Even under pressure, things don't always align perfectly. If your order isn’t what you expected, here is how to reverse the process, return to base, and discover the perfect fit.

Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, unwashed, and in the same condition you received them — no bloodstains, battle scars, or gym sweat.
  • Original tags and packaging must be intact.

Refunds

  • Once your return is received and inspected, we’ll notify you via email at ___
  • Once we receive your return, refunds are usually completed within 14 days.
    We suggest using a trackable shipping service. Return shipping costs aren’t covered for change-of-mind returns.
  • If approved, your refund will be processed within 14 business days.
  • Refunds are automatically applied to your original payment method (banks and empires may take additional time to release funds).


Exchanges

If you need a different size, style, or era, request an exchange instead of a refund.

  • Exchanges depend on stock availability, even we can’t summon inventory out of thin air.

Shipping for Returns

  • If your order isn’t quite what you expected, please contact us at i___within 14 days of receiving your item to request a return.
  • We will then raise a returns request and you will have 14 days to return the goods to us.
  • All returns must be in their original packaging and unused.
  • You’ll be responsible for paying return shipping costs unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping method — lost scrolls (or packages) can’t be refunded.
  • Return address: {{RETURN_ADDRESS}}

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, contact us immediately at i___ with your order number and photos.
  • Once we approve the return, you’ll have 14 days to send the item back to us in its original packaging and unused condition.
  • We’ll send replacements or issue refunds as needed — no questions, no tribunal.

Late or Missing Refunds

  • If you haven’t received your refund yet:
    • First, check with your bank or payment provider.
    • Then, contact us at ___ for backup.